PERSONAL DATA POLICY

1.Purpose and Scope

This Personal Data Policy has been prepared to inform visitors, users, customers, and potential customers of Lentarkstore.com about the processing of their personal data by Lentark in accordance with KVKK and the relevant secondary legislation.

 

This policy applies to personal data processed through Lentarkstore.com and related communication channels. It covers data processed in connection with website visits, account creation, product inquiries, shopping cart and checkout operations, orders, payment and invoice processes, delivery and shipping operations, returns, cancellations, after-sales support, and customer communication.

 

Lentarkstore.com is the online sales platform of Lentark and is used for presenting electronic modules, development boards, selected products, product documentation, order-related communication, and customer support.

 

This policy does not replace separate documents that may apply to specific transactions or services, such as the Distance Sales Agreement, Membership and Terms of Use, Return and Refund Policy, Privacy and Security Policy, cookie notices, commercial electronic communication consents, or specific project/service agreements.

 

2.Data Controller

Your personal data is processed by the following data controller:

 

• Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE

• Address: Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye

• Email: info@lentark.com

• Phone: +90 539 874 81 98

 

3.Categories of Personal Data Processed

Depending on your interaction with Lentarkstore.com and the information you voluntarily provide, the following categories of personal data may be collected and processed:

 

• Identity and contact information: name, surname, company name if provided, billing address, shipping address, phone number, email address, and country or location information where applicable.

• Account and membership information: username, customer account details, saved addresses, order history, account preferences, communication preferences, and membership-related records where applicable.

• Order and transaction information: purchased products, order number, product preferences, customer notes, invoice details, delivery records, return, exchange, cancellation, refund, complaint, and support records.

• Payment-related information: payment confirmation, transaction references, payment status, refund status, chargeback or dispute information where applicable. Full card data and CVV information are processed by authorized payment service providers and are not stored by Lentark Store in its own systems.

• Communication information: messages sent through contact forms, support forms, email correspondence, call records or notes, product inquiries, complaints, after-sales requests, and other customer communication content.

• Technical and website usage information: IP address, date and time of access or transaction, device and browser information, log records, cookie identifiers, session information, visited pages, time spent on the site, traffic source, security logs, and similar technical data generated by the website infrastructure.

• Legal and compliance information: records required for invoices, accounting, tax, consumer protection, electronic commerce, commercial communication, dispute management, legal obligations, and official authority requests.

 

Please do not submit sensitive personal data, confidential information, passwords, payment card details, or any personal data that is not necessary for your order, support request, or communication with Lentark Store.

 

4. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

 

• Creating and managing customer accounts, shopping carts, orders, invoices, delivery records, returns, cancellations, refunds, exchanges, and support requests.

• Providing the products and services offered on Lentarkstore.com and performing distance sales, payment confirmation, invoicing, shipping, delivery, after-sales support, and customer service processes.

• Communicating with you regarding orders, payment status, product availability, shipping updates, technical documentation, support requests, complaints, returns, refunds, and other customer relations matters.

• Managing payment confirmation, refund, cancellation, chargeback, fraud prevention, unauthorized transaction prevention, and transaction security processes.

• Fulfilling obligations arising from consumer protection, electronic commerce, tax, accounting, commercial records, payment systems, information security, and other applicable legislation.

• Improving website performance, security, usability, product presentation, inventory planning, service quality, and the general operation of Lentarkstore.com.

• Preventing fraud, unauthorized access, misuse, security incidents, spam, abuse, and unlawful transactions.

• Keeping records for business follow-up, customer support, accounting, evidence, legal compliance, and dispute management purposes.

• Exercising legal rights, responding to official requests, and managing potential disputes, complaints, inspections, enforcement proceedings, or legal processes.

• Sending commercial electronic communications, promotions, newsletters, or product updates only where legally permitted or where your consent has been obtained, and managing consent and withdrawal records.

 

5. Legal Basis for Processing

Your personal data may be processed based on one or more of the following legal grounds under KVKK:

 

• Your explicit consent, where such consent is required for certain cookies, marketing communications, commercial electronic communications, or processing activities that cannot rely on another legal basis.

• The necessity of processing for the establishment or performance of a contract, where processing is required for account creation, order processing, payment confirmation, delivery, returns, refunds, support, or the performance of the distance sales relationship.

• Compliance with legal obligations, where processing is required under tax, accounting, consumer protection, electronic commerce, commercial records, payment systems, information security, retention, or official authority requirements.

• The necessity of processing for Lentark’s legitimate interests, provided that such processing does not harm your fundamental rights and freedoms. This may include website security, fraud prevention, service improvement, customer relations management, technical maintenance, and business follow-up.

• The necessity of processing for the establishment, exercise, or protection of a legal right, such as dispute, complaint, refund, chargeback, warranty, and legal process management.

• Processing of personal data that has been made public by the data subject, where applicable and limited to the purpose of publication.

 

6. Methods of Collecting Personal Data

Your personal data may be collected through the following methods:

 

• Forms, account pages, checkout pages, shopping cart functions, support forms, product inquiry forms, return or cancellation forms, and other interfaces on Lentarkstore.com.

• Email, telephone, messaging tools, customer support communication, invoices, order forms, and other electronic or written communication channels.

• Website logs, cookies, analytics tools, security systems, browser/device information, and e-commerce infrastructure records generated during the use of Lentarkstore.com.

• Payment service providers, banks, electronic payment institutions, shipping/cargo companies, marketplace or infrastructure providers, suppliers, accountants, and other business partners involved in order fulfillment, payment confirmation, invoicing, delivery, return, or support processes, where applicable.

• Public authorities, legal representatives, or publicly available sources where required for legal compliance, dispute management, fraud prevention, or official authority requests.

The data may be collected automatically or non-automatically depending on the nature of the processing activity.

 

7. Cookies and Similar Technologies

Lentarkstore.com may use cookies, log files, pixels, local storage, analytics tools, and similar technologies for purposes such as ensuring the proper operation of the website, maintaining shopping cart and checkout functions, improving user experience, remembering preferences, maintaining security, analyzing traffic, and supporting legally permitted marketing activities.

 

Strictly necessary cookies may be used for the operation, security, account, cart, checkout, and payment-related functions of the site. Other cookies, such as analytics or marketing cookies, may be used in accordance with applicable consent requirements and the cookie settings presented on the website where available.

 

Cookie usage may vary depending on the website infrastructure and third-party service providers used by Lentark Store. Visitors may manage cookie preferences through browser settings and, where provided, the relevant cookie preference tools on the website.

 

8. Transfer of Personal Data to Third Parties

Your personal data may be transferred only to the extent necessary for the purposes described in this policy and in accordance with KVKK. The recipient groups may include:

 

• E-commerce infrastructure, hosting, website management, database, security, analytics, email, form management, and technical service providers, including Wix.com Ltd. and its affiliated or authorized service providers where applicable.

• Payment service providers, banks, electronic payment institutions, fraud prevention systems, accounting systems, financial advisors, and tax/accounting service providers involved in payment, transaction confirmation, invoicing, refund, and financial record processes.

• Shipping/cargo companies, logistics providers, delivery partners, suppliers, manufacturers, repair/service partners, and technical support partners where necessary for product supply, shipment, delivery, return, exchange, warranty, troubleshooting, or after-sales support.

• Professional service providers such as legal advisors, auditors, consultants, technical advisors, software providers, cloud service providers, and information security service providers where required for business operations, legal compliance, or dispute management.

• Authorized public institutions, courts, enforcement offices, regulatory authorities, law enforcement authorities, and other legally authorized persons or organizations where required by applicable legislation or lawful request.

Lentark Store does not sell your personal data to third parties. Data transfers are limited to the purposes explained in this policy and are carried out with appropriate administrative and technical safeguards where applicable.

 

9. International Transfers

Because Lentarkstore.com may operate through cloud-based and international e-commerce infrastructure, hosting, payment, email, analytics, security, backup, and customer support service providers, your personal data may be stored, processed, or accessed on servers located outside Türkiye.

 

Such transfers may take place only to the extent necessary for website operation, account and order management, receipt of form submissions, payment confirmation, communication management, data backup, security, technical infrastructure services, customer support, and related e-commerce functions, and in accordance with the applicable provisions of KVKK.

 

Where explicit consent or another legal mechanism is required for international transfer under applicable law, the relevant transfer will be carried out based on the appropriate legal ground, including adequacy decisions, appropriate safeguards, standard contractual commitments, or explicit consent, depending on the nature of the transfer and the legal requirements in force at the time of processing.

 

10. Retention Period

Your personal data is retained only for as long as necessary for the purposes described in this policy and for the periods required or permitted under applicable legislation.

 

Order, invoice, accounting, payment, tax, shipping, support, consent, communication, log, and legal compliance records may be retained for the statutory periods applicable to the relevant transaction.

 

Contact, product inquiry, support, return, refund, complaint, and after-sales records are generally retained for the period required to evaluate and respond to the request, maintain business communication records, support future follow-up where relevant, and fulfill legal obligations.

 

Where personal data is no longer required and there is no legal reason to retain it, it will be deleted, destroyed, or anonymized in accordance with KVKK and the applicable retention and deletion principles.

 

11. Security of Personal Data

Lentark Store takes reasonable technical and administrative measures to protect personal data against unauthorized access, unlawful processing, accidental loss, alteration, disclosure, or destruction.

 

These measures may include access limitation, authorization management, secure account management, secure hosting infrastructure, technical service provider controls, encryption where appropriate, backup practices, logging, malware protection, firewall/security tools, software updates, and internal data handling procedures depending on the nature of the data and processing activity.

 

Although appropriate measures are taken, no website, network, or electronic transmission method can be guaranteed to be completely secure. Therefore, users are also expected to protect their account credentials and avoid sharing sensitive information through insecure channels.

 

12. Accuracy and Updating of Personal Data

In accordance with KVKK, personal data must be accurate and kept up to date where necessary.

Users are responsible for providing accurate account, order, invoice, delivery, contact, return, support, and communication information when using Lentarkstore.com or related communication channels.

 

You may contact Lentark Store to request correction or updating of your personal data where necessary. Accurate and up-to-date information is particularly important for invoice issuance, delivery, returns, refunds, support, and legal compliance processes.

 

13. Rights of the Data Subject

Under Article 11 of KVKK, you have the right to apply to the data controller and:

 

• Learn whether your personal data has been processed.

• Request information if your personal data has been processed.

• Learn the purpose of processing and whether your personal data is used in accordance with that purpose.

• Know the third parties to whom your personal data has been transferred, domestically or abroad.

• Request correction if your personal data has been processed incompletely or inaccurately.

• Request deletion or destruction of your personal data under the conditions set out in KVKK.

• Request notification of correction, deletion, or destruction operations to third parties to whom your personal data has been transferred.

• Object to any result against you arising from the analysis of your personal data exclusively through automated systems.

• Request compensation if you suffer damage due to unlawful processing of your personal data.

 

14. Application Method

You may submit your requests regarding your rights under KVKK by contacting Lentark Store through the communication channels below.

 

Applications should include sufficient information to verify your identity and clearly explain the request. Requests will be evaluated and concluded as soon as possible and within the legal period, depending on the nature of the request.

 

If the processing of the request requires an additional cost, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.

 

15. Updates to This Policy

Lentark Store may update this Personal Data Policy when required due to changes in legislation, technical infrastructure, website features, e-commerce operations, service providers, business processes, or company policies.

 

The updated version will be published on Lentarkstore.com and will become effective as of its publication date unless otherwise stated.

 

16. Contact Information

For questions, requests, complaints, or applications regarding the protection of personal data, you may contact Lentark using the following information:

 

• Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE

• Address: Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye

• Phone: +90 539 874 81 98

• Email: info@lentark.com