PRIVACY AND SECURITY

1. Purpose and Scope

This Privacy and Security Policy applies to the use of Lentarkstore.com and explains the general privacy and security principles followed during website access, account use, product browsing, order placement, payment processing, customer communication, support requests, and other online services provided through the website.

 

This policy is intended to inform users about the security measures and privacy-related practices applied on Lentarkstore.com. It should be read together with the Personal Data Policy, Membership and Terms of Use, Distance Sales Agreement, Return and Refund Policy, cookie notices, and any other policy or agreement published on the website where applicable.

 

2. Website Operator

Lentarkstore.com is owned and operated by Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE, located at Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye (“Lentark”, “Lentark Store”, “Company”, “we”, “our”).

 

For the purposes of this policy, “User” refers to any person who visits, accesses, browses, registers with, places an order through, or otherwise uses Lentarkstore.com.

 

3. General Privacy Approach

Lentark Store respects the privacy of its users and takes reasonable measures to ensure that information submitted through Lentarkstore.com is handled carefully, securely, and in accordance with applicable legislation.

 

Personal data may be processed for purposes such as account creation, order management, payment and invoice processing, delivery, customer support, return and refund procedures, legal compliance, security monitoring, communication, and improvement of website services. Detailed information regarding the collection, processing, storage, transfer, and protection of personal data is provided in the Personal Data Policy published on Lentarkstore.com.

 

Commercial electronic communications, newsletters, campaigns, promotions, or product updates are sent only where legally permitted or where the required consent has been obtained. Users may withdraw such consent or unsubscribe through the available communication channels or unsubscribe options where applicable.

 

4. Account and Password Security

Users may be required to create an account to access certain functions of Lentarkstore.com, such as saved addresses, order history, support requests, and membership-related services.

 

• Users are responsible for keeping their account credentials, passwords, and login information confidential and secure.

• Users should use strong passwords and should not share their account access information with unauthorized persons.

• Users should promptly update their account, invoice, delivery, and contact information when necessary.

• Users should immediately contact Lentark Store if they suspect unauthorized access, account misuse, or a security issue related to their account.

 

Lentark Store may suspend, restrict, or terminate account access where false information is provided, account security is compromised, these policies are violated, or unlawful or abusive use is detected.

 

5. Website Security

Lentark Store makes reasonable efforts to operate Lentarkstore.com securely and to protect the website against unauthorized access, misuse, data loss, disruption, malware, and similar security risks.

 

Security measures may include encrypted connections, access controls, technical monitoring, infrastructure security practices, service provider controls, backups, administrative safeguards, and other appropriate measures depending on the nature of the relevant service and the available technical infrastructure.

 

Although reasonable security measures are applied, no online system, website, data transmission, or storage method can be guaranteed to be completely secure. Users should also take their own precautions when accessing the website, using their accounts, and sharing information online.

 

6. Payment Security

Payments on Lentarkstore.com may be processed through authorized payment service providers, banks, electronic payment institutions, wire transfer/EFT, or other payment methods made available on the website.

 

Where online card payment is available, payment information is processed through the relevant authorized payment infrastructure. Lentark Store does not store full credit card details such as full card number, CVV/CVC code, or card security credentials on its own systems.

 

During payment transactions, users may be redirected to secure payment pages, bank verification pages, 3D Secure screens, or other payment service provider interfaces. The security, authentication, and approval processes of such payment systems may be subject to the rules and technical infrastructure of the relevant payment service provider, bank, or card issuer.

 

7. Credit Card and Payment Information

Credit card and payment information must be entered only through the secure payment channels provided on Lentarkstore.com or by the authorized payment service provider. Users should not send full credit card details, card security codes, passwords, or sensitive payment credentials by email, contact form, messaging applications, or other insecure channels.

 

Lentark Store may verify order, invoice, payment, delivery, and contact information when necessary to prevent fraud, unauthorized transactions, payment disputes, or misuse of the website. Such verification is carried out only to the extent necessary for security, legal compliance, and proper fulfillment of the transaction.

 

If a user suspects an unauthorized payment, card misuse, or payment-related security issue, the user should immediately contact their bank or card issuer and notify Lentark Store through the available contact channels.

 

8. Cookies and Similar Technologies

Lentarkstore.com may use cookies and similar technologies to operate the website, remember user preferences, support account and checkout functions, improve website performance, analyze usage, enhance security, and provide a better user experience.

 

Users may manage or disable cookies through their browser settings or available cookie preference tools where applicable. However, disabling certain cookies may affect website functionality, account features, checkout processes, or other online services.

 

Where a separate cookie notice or cookie policy is published on Lentarkstore.com, users should review that document for more detailed information regarding cookie types, purposes, retention periods, and preference management.

 

9. Third-Party Links and Services

Lentarkstore.com may contain links, integrations, payment interfaces, shipping services, analytics tools, map services, embedded content, or other services provided by third parties. These third-party websites and services may have their own privacy, security, cookie, and data processing practices.

 

Lentark Store is not responsible for the content, privacy practices, security measures, availability, or policies of third-party websites or services that are not operated or controlled by Lentark Store. Users should review the relevant third-party policies before using such services.

 

10. User Responsibilities for Security

Users are expected to use Lentarkstore.com responsibly and securely. In particular, users should:

 

• access the website only through trusted devices, networks, and browsers;

• keep operating systems, browsers, and security software up to date;

• avoid sharing account passwords, payment credentials, or sensitive information through insecure channels;

• verify that they are using the correct Lentarkstore.com domain before entering account or payment information;

• avoid clicking suspicious links, downloading unknown files, or responding to fraudulent messages claiming to represent Lentark Store;

• notify Lentark Store if they detect suspicious activity, unauthorized account access, or a possible security issue.

 

11. Personal Data and Related Policies

The processing of personal data through Lentarkstore.com is primarily governed by the Personal Data Policy published on the website. This Privacy and Security Policy does not replace the Personal Data Policy; it complements it by explaining the main privacy and security practices related to website use, account security, payment security, and online services.

 

Users may exercise their rights regarding personal data, including rights of access, correction, deletion, objection, restriction, or other rights available under applicable legislation, as described in the Personal Data Policy.

 

Lentark Store does not sell users’ personal data to third parties.

 

12. Data Retention

Information processed through Lentarkstore.com is retained only for as long as necessary for the purposes for which it is processed, including order fulfillment, invoicing, accounting, delivery, support, legal compliance, dispute resolution, security, and legitimate business records, unless a longer retention period is required or permitted by applicable law.

 

When information is no longer required, Lentark Store takes reasonable steps to delete, anonymize, archive, or otherwise dispose of such information in accordance with applicable legislation and internal procedures.

 

13. Security Incidents and Limitations

In the event of a suspected or confirmed security incident affecting Lentarkstore.com, Lentark Store may take appropriate technical, administrative, and legal steps to investigate the incident, reduce potential impact, protect users, secure the website, and comply with applicable notification obligations where required by law.

 

Users acknowledge that internet-based services may be affected by technical errors, unauthorized third-party actions, cyber incidents, service provider failures, infrastructure problems, or other events beyond reasonable control. Nothing in this policy limits mandatory consumer rights, statutory protections, or liabilities that cannot legally be excluded or restricted.

 

14. Updates to this Policy

Lentark Store may update this Privacy and Security Policy when required due to changes in legislation, website features, payment systems, security practices, service providers, technical infrastructure, or company policies.

 

The updated version will be published on Lentarkstore.com and will become effective as of its publication date unless otherwise stated. Users are encouraged to review the current version of this policy periodically.

 

15. Contact Information

For questions, requests, complaints, or security-related notifications regarding this Privacy and Security Policy, you may contact Lentark Store using the following information:

 

• Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE

• Address: Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye

• Phone: +90 539 874 81 98

• Email: info@lentark.com