RETURN AND REFUND

1. Purpose and Scope

This policy applies to products purchased through Lentarkstore.com and should be read together with the Distance Sales Agreement, Membership and Terms of Use, Privacy and Security Policy, Personal Data Policy, product documentation, warranty information, and any order-specific information presented during checkout.

 

Lentarkstore.com is used for the sale of electronic modules, development boards, selected technical products, product documentation-related items, and related services. Because some products may require technical knowledge for safe and correct use, customers should carefully review product descriptions, technical specifications, compatibility information, and documentation before placing an order.

 

Mandatory consumer rights arising from applicable legislation remain reserved. Nothing in this policy limits statutory rights relating to defective, incorrect, damaged, or non-conforming products.

 

2. Seller Information

• Trade Name: Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE

• Address: Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye

• Phone: +90 539 874 81 98

• Email: info@lentark.com

• Website: www.lentarkstore.com

 

3. General Return and Refund Principles

Return and refund requests are evaluated according to the nature of the product, the order status, delivery status, product condition, applicable distance sales rules, mandatory consumer protection legislation, and the terms presented to the customer before order completion.

 

A return or refund may be requested in cases such as order cancellation before shipment, valid exercise of the right of withdrawal, delivery of an incorrect product, delivery damage, missing items, product defects, or other legally recognized reasons.

 

Products should be returned with all standard accessories, manuals, certificates, documentation, packaging, protective materials, and promotional items supplied with the order, where applicable and reasonably possible.

 

4. Order Cancellation Before Shipment

Customers may request cancellation of an order before the order is shipped or prepared for dispatch. If the cancellation request is received before shipment and the order has not been customized, specially prepared, or otherwise processed in a way that prevents cancellation, the order may be cancelled and the paid amount may be refunded.

 

If the order has already been shipped, the request may be processed under the return or right of withdrawal procedure, depending on the nature of the product and applicable legislation.

 

5. Right of Withdrawal

Where the customer qualifies as a consumer and the transaction falls within the scope of applicable distance sales legislation, the customer may generally exercise the right of withdrawal within fourteen (14) days without giving any reason and without paying any penalty, except for costs that may lawfully be charged under applicable legislation.

 

For goods, the withdrawal period generally starts on the date when the customer or a third party designated by the customer receives the product. For services, the withdrawal period generally starts on the date the agreement is concluded. The right of withdrawal may also be exercised before delivery where applicable.

 

To exercise the right of withdrawal, the customer must notify Lentark Store within the withdrawal period through email, written notice, the relevant return/withdrawal form, or another durable medium made available by Lentark Store.

 

6. How to Request a Return

To request a return, cancellation, refund, or withdrawal, the customer should contact Lentark Store using the contact information provided in this policy and include the following information where applicable:

 

• Order number and order date.

• Customer name, contact information, and invoice information.

• Product name, model, quantity, and product revision where applicable.

• Reason for the request, such as withdrawal, incorrect product, damaged delivery, missing item, defect, or cancellation before shipment.

• Photographs, videos, damage report, cargo/shipping document, test results, or other supporting information where relevant.

 

Lentark Store may request additional information where necessary to verify the order, evaluate the product condition, prevent fraud or misuse, and process the request correctly.

 

7. Return Shipping and Product Condition

After exercising the right of withdrawal or after a return request is approved, the customer must send the product back within the period required by applicable legislation and in accordance with the return instructions provided by Lentark Store.

 

The product should be returned in a condition suitable for inspection, together with its invoice, standard accessories, documentation, and packaging where applicable. The customer should package the product carefully to prevent damage during return shipment.

 

If the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, or if the value of the product has decreased due to the customer’s fault, Lentark Store may exercise its rights under applicable legislation.

 

Return shipping costs are handled according to applicable legislation, the Distance Sales Agreement, the preliminary information provided before the order, and the return instructions communicated by Lentark Store.

 

8. Refund Process and Timing

Where a cancellation, withdrawal, or return is accepted, Lentark Store will refund the relevant amount within the period required by applicable legislation. Refunds are generally made using the same payment method used for the original transaction unless another legally permitted method is agreed.

 

Refund timing may depend on the payment method, bank, card issuer, payment service provider, or financial institution. After Lentark Store initiates the refund properly, additional processing time may be required by the relevant bank or payment service provider.

 

Shipping fees, service fees, discounts, campaign benefits, partial returns, and product-specific conditions may affect the final refund amount in accordance with applicable legislation and the order terms.

 

9. Products and Services Excluded from Withdrawal or Return

The right of withdrawal or return may not apply to certain products and services listed under applicable legislation. Depending on the nature of the order, these may include, without limitation and only where legally applicable:

 

• Products prepared according to the customer’s requests or personal needs, including customized, specially configured, modified, or made-to-order products.

• Products that are not suitable for return due to their nature or products that may deteriorate, lose technical suitability, or lose resale suitability where this is recognized under applicable law.

• Sealed products where return is not suitable for health, hygiene, safety, ESD protection, technical integrity, or similar reasons after the protective seal or packaging has been opened, to the extent permitted by applicable legislation.

• Digital content, software, license keys, electronically delivered files, or intangible goods delivered instantly or made accessible electronically, where performance has begun with the customer’s approval and where legally applicable.

• Services that have started with the customer’s prior consent before the expiry of the withdrawal period, where the customer has acknowledged that the right of withdrawal may be lost once performance begins, to the extent permitted by applicable legislation.

• Products that have been mixed, soldered, assembled, programmed, electrically energized, modified, damaged, or incorporated into another product or system in a way that makes separation, resale, or safe return impossible, to the extent permitted by applicable legislation.

 

These exclusions do not remove or restrict the customer’s mandatory rights regarding defective, incorrect, damaged, missing, or non-conforming products.

 

10. Defective, Damaged, Missing or Incorrect Products

If the delivered product is defective, damaged, missing, incorrect, or not in conformity with the order, the customer should contact Lentark Store as soon as reasonably possible and provide supporting information such as photographs, videos, cargo/shipping documents, damage reports, order details, and a clear description of the issue.

 

Where the package appears damaged, opened, crushed, torn, wet, or otherwise suspicious at the time of delivery, the customer is advised to request a damage report from the shipping/cargo company where possible. However, acceptance of delivery does not remove mandatory rights granted under applicable legislation.

 

Depending on the evaluation and the customer’s mandatory rights, Lentark Store may offer repair, replacement, missing item shipment, refund, or another legally appropriate solution.

 

11. Technical Products and User Responsibility

Products sold through Lentarkstore.com may include electronic modules, development boards, technical components, or engineering-oriented products that require technical knowledge for safe and correct use.

 

Unless expressly stated otherwise in writing by Lentark Store, the customer is responsible for evaluating electrical compatibility, operating conditions, installation method, power supply requirements, environmental conditions, safety precautions, and compliance with applicable standards in their own application.

 

Damage caused by incorrect wiring, unsuitable power supply, reverse polarity, overvoltage, overcurrent, electrostatic discharge, improper soldering, unsafe installation, unauthorized modification, liquid exposure, mechanical damage, or use outside the documented operating conditions may be evaluated separately and may affect return, warranty, or refund eligibility, to the extent permitted by applicable legislation.

 

12. Payment Disputes, Chargebacks and Fraud Prevention

Where payment cannot be confirmed, is cancelled, reversed, disputed, or appears suspicious, Lentark Store may suspend order processing, request reasonable verification, cancel the order, or take other legally permitted measures to protect both the customer and Lentark Store.

 

Chargebacks, unauthorized transaction claims, duplicate payment issues, and payment disputes may require review by the relevant bank, card issuer, payment service provider, or financial institution. Lentark Store may provide transaction records and order information to the relevant parties where legally required or necessary for dispute management.

 

13. Exchanges

Product exchange requests may be evaluated depending on product availability, product condition, order status, technical compatibility, and applicable legislation. If an exchange is not possible, Lentark Store may process the request as a return and refund where the applicable conditions are met.

 

14. Personal Data

Personal data processed during cancellation, return, refund, support, defect evaluation, cargo/shipping, payment dispute, and related communication processes is handled in accordance with the Personal Data Policy and Privacy and Security Policy published on Lentarkstore.com.

 

15. Updates to This Policy

Lentark Store may update this Return and Refund Policy when required due to changes in legislation, website features, payment methods, shipping processes, product scope, technical infrastructure, service providers, or company policies.

The updated version will be published on Lentarkstore.com and will become effective as of its publication date unless otherwise stated.

 

16. Contact Information

For cancellation, withdrawal, return, refund, defective product, damaged delivery, missing item, incorrect product, or support requests, you may contact Lentark Store using the following information:

• Lentark Enerji Kontrol Sistemleri - Harun Yaşar KÖSE

• Address: Topçular Mah. Osmangazi Cad. No: 2 İç Kapı No: 18, Eyüpsultan / Istanbul, Türkiye

• Phone: +90 539 874 81 98

• Email: info@lentark.com